MONAT Refunds, Returns and Cancellation Policy
30 Day Money Back Guarantee:
MONAT offers a 30-day money-back satisfaction guarantee (less shipping charges).
If, for any reason, you are not satisfied with any MONAT product you buy, you may return the unused portion of the product to MONAT within 30 days for a full refund of the purchase price (less shipping charges).
SHIPPING, RETURNS AND REFUNDS
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, which will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 5–7 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information.
Pricing includes applicable VAT on all orders.
Cancellation
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
You then have a further 14 days to return the goods.
Refunds will include the cost of standard delivery
Return Policy
MONAT is confident that you’ll love everything you purchase from us. We offer a 30-day money back satisfaction guarantee (excluding shipping charges) to all customers and Market Partners. After 30 days, MONAT offers a 90% refund of the purchase price (excluding shipping charges) on the return of all unopened and unused product. We will happily refund the purchase price (excluding shipping charges) of returned item(s) to the original form of payment. Any returns after 90 days from when the customer or Market Partner receives their order will not be accepted.
Return & Refund Policy for Retail and VIP Customers
Product
Return Timeframe
Refund of Purchase Price
Refund of
Shipping Fees
Customer Responsible for Return Shipment Cost
Order returned within 30 days after delivery date
FULL
NO*
YES
Order returned after 30 days after initial delivery date
90%
NO
YES
Order returned after 90 days after initial delivery day date
NO
NO
N/A
*Shipping fees will be refunded only for returns made within the 14-day cooling-off period, in accordance with applicable consumer protection laws.
Note: Returns may consist of either a partial or full order. If the product and/or promotional order is clearly labelled in the marketing material as non-exchangeable and non-refundable, no refund will be issued. Where a promotional order is clearly labelled as requiring the full order to be returned in order to receive a refund, and this condition is not met, no refund will be provided.
RETURN & REFUND POLICY FOR MARKET PARTNERS
Product
Return Timeframe
Refund of Purchase Price
Refund of
Shipping Fees
Market Partner responsible for return shipment cost
Order returned within 30 days after delivery date
FULL
NO*
YES
Order returned after 30 days after initial delivery date
90%
NO
YES
Order returned after 90 days after initial delivery date
NO
NO
N/A
Starter Kit and/or Product Pack Order returned within 1 year after initial delivery date
90%
NO
YES
*Shipping fees will be refunded only for returns made within the 14-day cooling-off period, in accordance with applicable consumer protection laws.
Note: Returns may consist of either a partial or full order. If the product and/or promotional order is clearly labelled in the marketing material as non-exchangeable and non-refundable, no refund will be issued. Where a promotional order is clearly labelled as requiring the full order to be returned in order to receive a refund, and this condition is not met, no refund will be provided.
Items Not Eligible for Return
Please note that we do not accept returns of final sale merchandise or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.
How To Return Your Order
Returns on items eligible for returns are accepted within 90 days of receipt. Items must be returned unopened/unused, in their original packaging. To return product for a refund, you must return the products directly to MONAT and follow the steps listed below:
1. You must first obtain a Return Authorizsation Number (RMA) by contacting the MONAT Customer Support team: https://monatglobal.com/uk/contact/.
You will need to provide the order number and specify if requesting a full refund or partial refund.
2. Proper shipping boxes and packing materials must be used in packaging the products being returned for replacement. All returns must be prepaid by the Market Partner or Customer. MONAT does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Market Partner or Customer returning the product. If returned product is not received by the MONAT’s Distribution Centre, it is the responsibility of the Market Partner or Customer to trace the shipment.
3. The items must be returned to MONAT within 90 days from the date of purchase. Please ship all items to:
MONAT Returns
Radial FAO Monat 26, 26 Broadgate, Chadderton,
Middleton, Oldham OL9 9XA
4. Any merchandise that is clearly identified at the time of sale as non-returnable, discontinued or as a seasonal item, may not be returned for a refund.
Receiving A Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less shipping fees.
Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.